Artificial Intelligence in E-Government: Identifying and Addressing Key Challenges

Ahmed Totonchi

doi:10.53840/myjict10-1-186

Authors

Ahmed Totonchi Department of Computer Science And Information Technology, International Islamic University Malaysia, Kuala Lumpur, Malaysia.

DOI:

https://doi.org/10.53840/myjict10-1-186

Keywords:

Artificial Intelligence, E-Government, Digital Transformation, Challenges, Implementation

Abstract

This research paper explores the integration of Artificial Intelligence (AI) within e-government systems. The study begins with an introduction outlining the importance of e-government and the potential role of AI in enhancing public services. The methodology section details the systematic approach adopted for the research, including data collection and analysis techniques. Following this, the paper delves into the fundamentals of AI, providing a comprehensive overview of its capabilities and applications. The discussion then shifts to the application of AI in government, highlighting how AI technologies can improve efficiency, transparency, and citizen engagement in public administration. Despite the promising potential, several challenges are identified. These challenges include data security and privacy, bias and fairness, integration with legacy systems, ethical considerations, user acceptance, job displacement, public trust, and regulatory concerns. The paper concludes with a summary of findings and recommendations for overcoming these challenges to successfully implement AI-driven e-government solutions. Through this study, we aim to provide valuable insights into the transformative impact of AI on e-government and offer a roadmap for policymakers.

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